In the interest of the Kuwait International Takaful Insurance Company to provide the highest levels of service to its valued customers and to ensure their satisfaction with the services provided and to provide them with a distinguished experience, always trying to be responsible.
And because we are fully aware of the challenges of the future and the variables surrounding us, we are always committed to working to your satisfaction, and for that we receive your complaints in several ways that have been made available to you for ease of communication with you, and in the context of the transparency followed by the Customer Complaints Department, we offer you below the communication channels to submit a complaint, which we pay attention to Superiority through specialized staff in order to be resolved as quickly as possible in a satisfactory manner and to avoid the recurrence of its occurrence in the future, namely:
• Contact the Customer Complaints Department on the number: ——————— during official working hours from 7:30 in the morning until 3:00 in the afternoon
• Fill out the complaint form attached below, and send it to the e-mail of the Customer Complaints Department ———————–
• Attending in person by visiting the customer complaints section in the administration building during official working hours.
Where the company provides a special, independent department to receive and handle customer complaints, which in turn handles the complaint, responds to the complaining customer and removes its causes as soon as possible and within a maximum period of 14 days from the date of receipt.
1. The complaint submitted by the customer shall be answered on the date the complaint was received by the Customer Complaints Department.
2. . It is necessary for the customer to complete all the data of the customer complaints form.
3. If the complaint form prepared by the Kuwait International Takaful Insurance Company is not used, it will result in the complaint not being considered or answered.
4. In the event that the Kuwait International Takaful Insurance Company does not remove the reasons for your submitted complaint, you may submit a complaint to the Insurance Regulatory Unit through the website iru.gov.kw.