Introduction

In accordance with regulators’ instructions and best practices on governance. The Company has adopted this policy in order to create a mechanism through which stakeholders can communicate their information to the Company. on any transactions in the company that are suspected of violating or have already violated the laws. or regulatory guidelines. or internal policies.
The Company has worked to ensure that all its activities are carried out with a high level of integrity and transparency and is committed to creating a climate of trust and openness so that a person with a genuine concern, suspicion or doubt about any incident of fraud or unethical matters can report in a safe manner with full confidence that the matter will be looked into appropriately.
This guide has been drafted based on the following:
a. Law No. 125 of 2019 on Insurance Regulation and its executive regulations and their amendments.
b. Regulations and other decisions issued by the Insurance Regulatory Unit.

Definitions

Reporting: Alerting company officials that an individual or group of individuals has conducted or is conducting transactions at the company, whether financial or non-financial, that are suspected or actual violations of laws, regulatory directives, or internal policies, or about any other conduct at the company that raises certain suspicions or concerns.
Once the company receives such a report. You will be aware of these concerns. and recognizes that its interests are being compromised. Or they are jeopardized.
Whistleblower: Any stakeholder who has information about any transactions in the Company that are suspected or actual violations of laws, regulations or internal policies, or about any other behavior in the Company that raises certain suspicions or concerns, and submits a report to the Company.
Fraud: An unethical, irregular or illegal act or practice characterized by dishonesty and the intent to conceal a fact, whether by words, conduct or falsification, and anything that would result in financial or non-financial loss to the company. This includes fraudulent accounting practices or financial misreporting with intent to defraud.
Unethical matters: Means intentional or unintentional behaviors or practices that are unethical, damaging to reputation, unfair, or inconsistent with proper professional or social behavior.

Reporting Illegal Practices

Purpose of the process
The purpose of this process is to define the policies, procedures and mechanism by which to report any wrongdoing committed by anyone in the Company. and the safeguards the company provides to protect the reporting person.

Policies

A. The Company pledges to strengthen whistleblower protections for those who report unfair practices that relate to the practices and behaviors
in question.
b. Any employee or third party who has knowledge or knowledge of unethical or unreasonable acts, events, conduct or practices. As well as any violation of the Company’s policies, procedures, rules and regulations, he is responsible for reporting the behavior in accordance with the provisions of the procedures and mechanisms for reporting suspicions and improper practices.
c. A formal investigation must be conducted into reports that are submitted for verification. while ensuring due confidentiality.
D. A whistleblower must have a reasonable basis/reasonable grounds to support their concerns although they do not have to prove that their allegations are true.
e. Whistleblowers must be honest and fair and must not make false, malicious or malicious accusations against employees or others. Whistleblowers must maintain honesty and integrity and must not make any false, malicious or bad faith accusations against
employees or third parties.
f. The Company recognizes that the decision to report a matter of concern can involve risks to the individual making it because